Sometimes it starts with slow responses or fragile fixes.
Sometimes it’s an outage that lasts longer than it should have.
Other times, it’s realizing how hard it is to get even modest changes done, or how often you’re told something can’t be done at all.
Whatever the moment was, it introduced a new question.
Not just about the issue itself, but about whether your current partner can really meet your standards today and take it where eCommerce needs to go next.
What matters isn’t just responsiveness.
It’s what these moments reveal about capability, ownership, and long-term fit.
A short conversation can help you determine whether this is normal or whether a more capable way of supporting and evolving eCommerce exists.
(Share your contact info and we’ll walk through it with you.)
We work with manufacturers and distributors where eCommerce is business-critical, complex, and tightly connected to ERP, data, and downstream operations. Engagements often begin after a visible issue or moment of friction introduces doubt about whether the current setup is as reliable as it needs to be.
In many cases, that doubt extends beyond a single incident. Teams begin questioning whether their partner truly understands their business, their industry, or what it takes to evolve eCommerce beyond keeping the lights on. We help teams assess whether their current engagement model is limiting reliability, progress, or confidence, and whether a different level of partnership could better support both stability and growth. The goal is clarity, not disruption, and a grounded perspective on what’s possible with the right capabilities in place.
Trusted by manufacturers and distributors working with complex eCommerce and experience platforms.
Layer One works with B2B manufacturers and distributors where eCommerce is business-critical and tightly integrated with ERP systems, product data, pricing, and downstream operations. Our clients typically operate complex eCommerce environments built on platforms like Optimizely, Sitecore, Unilog, nopCommerce, Shopify, and other enterprise and mid-market technologies.
We’re often brought in after an eCommerce issue, outage, or breakdown exposes uncertainty about how the system is being supported or maintained. In these situations, teams are less focused on quick fixes and more concerned with understanding why the issue happened, whether it could have been prevented, and how to operate eCommerce more reliably going forward.
Our work spans eCommerce platform architecture, integrations, search and product discovery, data quality, performance, and ongoing optimization. Engagements are long-term and iterative, with an emphasis on building stability, clarity, and confidence across both technology and process.
Layer One partners with internal eCommerce, IT, and digital teams to help manufacturers and distributors reduce operational risk, improve reliability, and ensure their eCommerce platforms can support the business as it grows and evolves.