Something broke or failed. It may already be patched, or it may still be lingering.
Either way, it introduced doubt. There are questions about how eCommerce is really being handled and whether this was a one-off problem or a sign of something deeper.
And you’re no longer comfortable assuming it won’t happen again.
What matters isn’t just the issue itself.
It’s what that moment revealed about how eCommerce is currently handled.
A short conversation can help you determine whether this issue was unavoidable or whether a more reliable way of handling eCommerce exists.
(Share your contact info and we’ll walk through it with you.)
We work with manufacturers and distributors where eCommerce is business-critical, complex, and tightly connected to ERP, data, and downstream operations. Engagements often begin after a visible issue or moment of friction introduces doubt about whether the current setup is as reliable as it needs to be.
In those situations, a short conversation is usually enough to determine whether the issue was an isolated failure or a signal that eCommerce is being supported in a more fragile way than it should be. That perspective helps teams decide whether their current approach is sound, or whether it’s worth exploring a more reliable way of operating before the next issue forces the question.
Trusted by manufacturers and distributors working with complex eCommerce and experience platforms.
Layer One works with B2B manufacturers and distributors where eCommerce is business-critical and tightly integrated with ERP systems, product data, pricing, and downstream operations. Our clients typically operate complex eCommerce environments built on platforms like Optimizely, Sitecore, Unilog, nopCommerce, Shopify, and other enterprise and mid-market technologies.
We’re often brought in after an eCommerce issue, outage, or breakdown exposes uncertainty about how the system is being supported or maintained. In these situations, teams are less focused on quick fixes and more concerned with understanding why the issue happened, whether it could have been prevented, and how to operate eCommerce more reliably going forward.
Our work spans eCommerce platform architecture, integrations, search and product discovery, data quality, performance, and ongoing optimization. Engagements are long-term and iterative, with an emphasis on building stability, clarity, and confidence across both technology and process.
Layer One partners with internal eCommerce, IT, and digital teams to help manufacturers and distributors reduce operational risk, improve reliability, and ensure their eCommerce platforms can support the business as it grows and evolves.